Shipping & Delivery

We deliver door-to-door across New Zealand, with standard rates based on distance from our Penrose showroom.The applicable delivery fee will be displayed at checkout.

These rates cover ground-floor delivery with 1 driver. For upstairs delivery or a 2-person team, call 0800 770 660 for a quote. Standard Auckland delivery typically takes 3 to 7 business days, subject to stock and scheduling.

Delivery Outside Auckland

We ship nationwide through trusted third-party freight carriers. Delivery outside Auckland typically takes 5 to 15 business days depending on location and is usually made to the ground floor or entrance only; assembly and packaging removal aren't included. Contact us for a quote if your area isn't covered above.

If you're ordering multiple items or have a complicated delivery, such as difficult access or multiple flights of stairs, get in touch so we can negotiate the right rate. Combined shipping may be available on multiple-item orders; ask us before you buy.

Before Your Delivery

You're responsible for making sure your delivery address is accurate and accessible, with suitable doorways, driveways and pathways, and that someone's available to receive the order at the scheduled time. Let us know in advance about stairs, narrow access or anything unusual so we can plan accordingly. If access isn't adequate, a re-delivery or additional handling fee may apply.

Fragile Items

Freight carriers don't typically insure fragile goods such as marble, travertine, ceramic, mirrors or glass, and these can be damaged in transit if mishandled. Additional transit insurance may be available on request before despatch; by shipping outside Auckland, you accept this risk.

Inspection and Responsibility

Every order is carefully inspected before it leaves us. Once goods are collected by the freight carrier, handling is outside our control, so any damage during transit is a matter for the carrier rather than Elegant Furniture, to the extent permitted by New Zealand law; we'll help coordinate delivery and lodge claims where needed. As we run a lean operation, deliveries are often made by a single driver, so please be ready to help unload at your address.

Delivery Delays

While we aim to meet every estimated timeframe, delays can happen due to weather, freight scheduling or other events outside our control. If your delivery's running late, the driver will stay in touch with you. Once goods are successfully delivered, our responsibility for them ends.