Returns & Refunds

Due to Health & Safety reasons, we do not accept returns unless the product is delivered damaged. If you receive a damaged product, please let us know by sending an email to info@elegantfurniture.co.nz or calling one of our contact numbers within 24 hours of receiving the product. We’ll then investigate the cause of damage & nature of the damage and notify you.

If found damages happened after the delivery of the product, we would not cover & liable for these damages. In this case, no replacement or refund will be given. Damaged items must not be signed for at the time of delivery.

The damaged product must be rejected – a new replacement will be sent as soon as possible.

Refund Policy

Colours

We have made every effort to display, as accurately as possible, the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Please note that you will have to cover the delivery costs yourself. We’ll send you an email as soon as we’ve received your return in its original condition.

Links to other websites and services

To the extent that this Site contains links to outside services and resources, the availability and content of which Elegant Furniture does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. Please know that you agree that we are not responsible for the content or availability of any such sites.

Order Cancellation Policy

Once a purchase is confirmed, we do not accommodate cancellations simply for a change of mind. In the case of in-store lay-by purchases, if a customer fails to meet their payment schedule and subsequently chooses to cancel, a 30% administration fee will be deducted from their refund.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN ‘AS-IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ELEGANT FURNITURE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
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